There’s a title for you! Since I wrote it that way then that’s the order I’m writing this post in.
Barnes & Noble is getting out of the online movie business as it applies to their Nook line. They sent out email telling us it was coming, and that there were multiple services we needed to consider. One of those services, or apps, is called Disney Movies Anywhere, as any movie that’s either originally from Disney or now owned by them can only be played on our technology through them.
I downloaded the app, opened it up, put in my username and password (which I had to create online) and decided to test things out. I tried downloading a movie… only to have it tell me I didn’t have the storage space for it.
I thought it would automatically download to the SD card but then I remembered on the original Nook there was a setting for that. However, I’ve upgraded and now have the Samsung Galaxy Tab 4 NOOK 7″ (I actually have 2 Nooks, but that’s for another time lol) and the app or the Nook, which is a lot like the Samsung phone (which I have) didn’t have that as an option.
Y’all know how I am. Thus, I went online to search for how to do it. I searched and searched for it… for nearly an hour. I finally found the answer here, on a product forum, but the guy wasn’t sure it would work and there was no further correspondence about it.
It worked, so now I’m going to tell you what to do.
Every Android has an app called Play Movies & TV. Open that up, go into settings, and near the bottom is an option for where you want movie downloads to go. Select SD card and it not only works when you download movies from that app but from every other app that doesn’t have a setting to allow you to do it. Problem solved!
I was happy to find that answer. I was also extremely irked. I was irked because during the course of my search I saw that there were lots of people who were looking for the same answer that I was. If they were anything like me, they probably first went to the Android site looking for an answer. Then they went to whichever app site they were trying to download from looking for an answer. Next they went to the Google Play store looking for an answer. After that it was a free-for-all.
That I found it on a Google forum was intriguing but it was also problematic for me. I wondered why none of the above sites or companies decided it was important enough to put that information on their sites to help their customers out. I mean, this wasn’t company secrets; nothing was being compromised.
I came to one of two different conclusions. Either it’s because they felt they were too powerful a company to be bothered by minuscule issues like this or they were so inept that they never figured it out for themselves.
Power is an interesting concept. All of us probably think we know something someone else doesn’t; quite often we’re right. There’s nothing wrong with withholding your knowledge from someone else, especially if you’re not getting paid for it.
The parameters change when someone decides they’re willing to pay you for that information. If it’s a product, those people are expecting that if they have questions that you’ll answer those questions for them, either in a product manual, a FAQ (frequently asked questions) page, or, if it’s the rest of us, in a blog post. It’s one of the reasons I gripe about sites that purport to tell us how to do something yet leave out some of the steps along the way. That doesn’t help anyone does it?
Ineptitude is another intriguing concept. Most of the time it’s not intentional; either someone doesn’t know or they forgot something. None of us are perfect, so we don’t get as mad when that type of thing happens.
It’s when it’s time to correct something, or pony up the rest of what people need to know, especially once the question has been asked multiple times, and the correction isn’t made that we tend to get upset. You should have seen some of the things people were writing on other forums because they were frustrated at not being able to get the answers they were looking for. Who here hasn’t been there?
Back in March I wrote a post about disappointing blog content where I took some of the points that a person wrote for another blog and basically beat them up because she either didn’t say anything new about them or didn’t offer anything that was actually helpful. I’m not saying that every single blog post someone writes has to be helpful; after all, I said in 2012 that a blog’s purpose should be to educate, entertain or inform, which Copyblogger just agreed with in a recent post & video (you think maybe they’re reading this blog? lol).
what I am saying is that if you’re going to either sell something off your site, or purport to be an authority on it, that you also need to be willing to either change something up when people bring issues to you about it or write an addendum somewhere so it’s easy for people to find the answers to their questions, especially if it’s a common question.
At least that’s how I see things. Those of you who will possibly comment are either bloggers, purveyors of social media or consumers; what’s your take on what I see is obviously a major customer service issue?
17 thoughts on “Default Movie Downloads To Your Android SD Card & Thoughts About Power & Ineptitude”
There are lot android apps who promise that we can download movies in HD qualities but none of the app works like the way they promise. So what about this default app for movies is this the same or better enough then the other app of android. Anyway this is a helpful article for every android users
Thanks Misheal. Actually, it seems it’s not always the apps fault, but some of the default settings of the technology we use. I just wish it was easier to find all this information when we need it.
Great information shared here. I have a similar situation with my android but it is with the camera on it. Lots of “no information” available to how to work around it and fix the issue but how interesting I found tips on it through google and forums.
I agree with you that if a site is going to sell or market a product they should know how to service it or handle customer service on their end.
Thanks for sharing. I hope you are having a great week so far. Take care.
Thanks for your comment Irish. I’m with you; just how hard can it be to solve these issues and then add them to a FAQ page? If only they cared more.
Even the most successful switched on companies sometimes display alarming levels of ineptitude.
All it takes is one or two incompetent or indifferent people working in a key area. Sometimes they lose sight of the fact they should always be focused on user and customer experiences
I fully agree Kim. Most of customer service is easy to take care of, which is why it seems so alarming that overall it’s so bad.
That android thing you have told has become very much valuable for me,
I always enjoy reading your posts,
Thanks for sharing,
No problem Naveed; I hope it worked out well for you.
I hope you got something out of the rest of the post also Naveed.
Hey Mitch Mitchell,
This stuff is of great help for me and every android users out there.
There are lot of apps which do offer that one could be able to download free movies in HD quality,
but most of them fails to do it.
This post was fun to read. Does that Play movies and TV helps us to get what movies do we want and store
the data on to our SD card.
Thank you for sharing these among us.
Have a great week ahead.
Thanks Shantanu. Did you get anything out of the rest of the article?
Thanks mitch sir for such a great information. Actually, I have tried many other apps to download movies for my phone but that all was lazy. Even I also tried websites to download but never heared that PlayStore Movies is able to do that. I tried it just now and it worked perfectly for me.
I’m glad it worked well for you Uttam. For the most part it works well for me, although it seems one particular app is being kind of truculent… why is it always Disney related stuff? lol
It is always a pleasure to read your articles sir. This was a problem that was really annoying android users. Thank u for sharing this valuable post.
Thanks Umar; always trying to help.
Hey Mitch Mitchell,
There are a number of android apps which claims that they offer you platform to download HD movies on your android devices. But when it comes to reality most of them actually fail. I downloaded and tried several’s of android app from google playstore, several websites but most of them failed. But then after reading your blog I downloaded Play Movies & TV app from PlayStore and now I am actually able to download HD movies on my android devices. Thank you so much for sharing such a meaningful blogs keep sharing many such informative blogs.
I’m glad that worked for you Payal. I’ve noticed that it doesn’t work for all Android systems but it works for most of them. Glad to help. 🙂
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