Tag Archives: Palm

What’s The Problem With Palm?

So, what’s the problem with Palm, the company that brought us all the first real personal digital assistant? I remember back in the early 2000’s when everyone wanted one and needed one; now, you can’t even give away the Palm Pre, their version of a smartphone, and you can’t give away the company either.

This might make me a dinosaur among many of you, but I love having a Palm. Well, I love having one that works anyway. I got my first Palm back in 2001 when my dad first started getting really sick, and I realized I didn’t have any information with me if I were out of town and didn’t have access to my computer, since I didn’t have a laptop back then. Strangely enough, each of my parents had a Palm, way ahead of the game back in the day, but they were traveling a lot and, like me, wanted access to all sorts of information while on the go.

At a certain point in 2005, Palm went in the wrong direction, and that’s probably when things started to fall apart. I actually bought the latest Palm at the time, a heavy monster with a 4GB hard drive that was using technology that no one else was even working on, and that technology was unwieldy and, it seems, unnecessary. Everyone else who was in the PDA game was moving towards cellphone technology instead.

What ended up happening is the fancy Palm, which I actually had to replace twice in one year, just couldn’t support itself, and the entire company started tanking, even though Palm had slightly downsized its expectations and come out with the Palm T/X, which I ended up buying. Palm came into the cellphone game late, and its entry, the Pre, has never caught on.

Now word is that Palm has been trying to find someone to buy the company, but not only are there no takers, but many of the top brass have flown the coop. The guy who oversaw software and services, senior vice president Michael Abbott, is jumping to Twitter, which still hasn’t figured out how to make money off themselves; that says something to me. Palm’s stock price is dropping, 12% on Monday alone. At the beginning of the year Palm estimated it would have $1.7 billion in sales in 2010, but the first quarter only came in around $150 million; ain’t gonna happen.

Meanwhile, I’m wondering what this means for me. I don’t know that any of the smartphones that are out there do what my Palm does, the way I want it done. I don’t know if there are any other PDAs on the market. I purchased a refurbished Palm T/X 10 days ago to replace mine, which lasted 2 good years, and I just sent it back today because suddenly last night the screen decided it didn’t want to play anymore; so much for refurbished stuff, although the guy said he would repair it for me.

Oh yeah, I did try to get the one I have repaired, but they said it was past the time and said I had to buy a new one, around $399, and I balked at that because the original only cost me $130; weasels!

What do I need? Here’s my deal. The main thing is I want something I can sync with my computer and laptop so that I never lose all of my information. I like my calendar feature. I like having my entire address book, with email addresses, birthdays, and any other information I want to add with me. I like setting all sorts of alarms to remind me of stuff (like today, without my Palm, I forgot I had something on the stove for over an hour, and luckily the smoke detector finally went off). The Palm can access wi-fi areas (I don’t have to pay for internet service), can play MP3 files, I can customize its look, I can take my Word or Excel files with me, I can read Adobe files, and it also came with some of the Franklin Covey things I like that let you talk about your values and goals and the like.

So, if you can recommend something that does all of that, I’d be interested. Oh yeah; I don’t want a phone if I don’t have to have one, and I don’t want to have to spend $500 for one either (though I’ll own up to paying almost $700 for the Palm that didn’t end up working out for me; never again). Information please!
 

Is Your Tech Failing You?

I have an Epson Photo R200 printer. I like this printer a lot, so much so that I bought my wife one, and I even recommended it to my mother and a friend of mine, both of whom bought the same thing.

I do have a problem with it, though. It doesn’t like to print envelopes. Actually, the printing part is fine; it’s the feeding the envelopes through the printer part that it won’t do. I have to literally push the envelope into the feeder and hope that it takes it to get envelopes printed. If I’m only doing one envelope at a time it’s not such a big deal. But when I’m doing some of my marketing and I’m pushing through between 20 and 40 envelopes, it’s very irritating.

As I started to think back on it, I realized that every printer I’ve ever owned has been an Epson, and I’ve always had the same problems. That’s over 20 years of envelope problems, yet I keep buying the same thing. I know I’m the loyal type, but I’m thinking that’s a bit ridiculous in retrospect.

Then I started thinking about other tech things as it relates to my computing, or in some way interacts with my computer, and things I’ve tolerated over the years. For instance, I’ve had a Palm of some type since 2002. For the most part they’ve all worked pretty well. But every one of them invariably had an issue. And, oddly enough, I realized that at some point I sent each of them back to the company because something had failed; how weird is that? I love the fact that I can carry all my addresses and passwords and music and calendar and the like with me easily enough; but have I really gotten my money’s worth and had my time be really efficient in the long run with some of the technical issues I’ve had to deal with?

And then there’s my computer itself. Some of you remember my tale about getting my old computer fixed by the computer guy and the subsequent story the next day. The computer I had before that one was a terror as well. As a matter of fact, for all the complaints I’ve had about Vista, the truth is that this is still the best running computer I’ve had since the very first computer I ever had, my double floppy special back in 1987 that I never wanted, and look at all the trouble it’s led to in my life. 🙂 And I have had a few problems with this computer that I’m not sure are Vista related that makes me wonder what it is with tech companies to begin with.

I mean, is it that they’re all following what we know as the Microsoft Principle, which means put it out there even if it’s not perfect and we’ll try to make it better as it goes along? Yeah, I know, nothing’s perfect, but is there anything that any of us have bought that we can truthfully say we’ve never had even one little glitch with it?

I’ve had to replace my scanner four times. I’ve had to replace the battery pack to my laptop twice, and the hard drive once. My GPS unit just won’t update itself online through this computer, even though it’s supposed to, which means that was a waste of $65 to update the maps. I tried to update the software for the transfer of files between my cell and the computer and ended up losing access to my computer for a few hours until I figured out how to get back into it and do a system restore; thank goodness I could do that. I had to buy a USB headset because my previous headset and my microphone suddenly wouldn’t work. One of my external hard drives has bit the dust, and it was considered a highly ranked enclosure when I bought it. I can’t count how many hard drives I’ve lost over the years. And I’ve had to replace two monitors in my lifetime.

Am I expecting too much in my tech, or do many of you feel the same way? And, not that I’m going to change all that immediately, but is there a printer out there that’s not a HP (let’s not even go into why I’m not buying a HP) that will easily load envelopes so I can remove that bit of minor stress from my life in the future, that also doesn’t cost an arm and a leg?

SeeThru Hard Shell Case for BlackBerry Storm - Red

SeeThru Hard Shell Case for BlackBerry Storm – Red

Price – $25.99