Posted by Mitch Mitchell on Feb 6, 2014
I have a few consistent commenters on this blog. Most of them I’ve known for quite a few years and they’re pretty popular commenters on the blogosphere as well. And yet, some of them have an interesting problem.
They’re comments have been showing up in my spam filter, and spam filters of other blogs they comment on. They didn’t do anything wrong as far as they knew, and as far as I knew either. One day their comments were showing up fine, the next day and every time after that they were going to spam.
Now, I do have some settings where some people are going to go to spam. One too many words in the name field, email addresses that begin with certain words… that’s where you’re heading. If I’ve named you as spam and added your IP address, you’re going to spam. But that’s not what was going on with these folks.
A couple of weeks ago I decided it was time to check something out. I was talking to Brian at Hot Blog Tips about it and I asked him to send a comment to me using his smartphone. He did and his comment showed up without going into the spam filter. He thought that maybe it was coming from a different IP address.
I then wrote our buddy Adrienne about it in the private message area of Facebook and asked her to try the same thing. It worked for her as well. However, when I looked at her IP address I noticed it was the same as her normal comments, and when I looked at Brian’s I noticed the same thing. So it wasn’t the IP address.
But I had the mind working well at this juncture. I asked Adrienne to pull up a different browser and send me a comment. She did and it went through; yippee! I told her it worked and asked her which browser she normally used, and she said Chrome.
I then reached out to Brian and asked him to try leaving a comment on my blog using a different browser. At the same time I asked Mitchell Allen if he’d try leaving a comment on this blog using a different browser as well. Both of them did & their comments came through just fine.
What browser were they all using? Chrome! In my mind, it was a pretty good experiment and possibly the reason so many people were ending up in spam filters around the world! Well, that might be dramatic, but one of my friends is in India and he always goes to spam, and I’m not sure which browser he uses.
Now, whenever I see something like this that looks like a pattern, I always go to Google to see if there’s anyone else mentioning it. There were lots of topics that looked like it, but they were all talking about something else. So maybe I get to scoop them all! 🙂
Meanwhile, Adrienne decided to try something else first. What she did was uninstall Chrome, reboot her computer, run her antivirus program, reload Chrome, and try again. This time her comment came through perfectly; problem solved.
The only question would be what’s in Chrome that could be affecting so many people? Well, there’s a second question, which is what if it’s not just Chrome users this is affecting? Anyone else who shows up in the spam filter isn’t a regular writer, at least yet, so I don’t know if the initial problem could happen with other browsers and could be solved by switching.
So, this is a twofold testing question for all of you. One, if you notice that your comments, or the comments of someone who comments on your blog often, seems to be going into the spam filter, ask them to try a different browser to see if their comment comes through fine. If it does, ask them what browser they originally used and let’s find out if it’s a Chrome thing (by the way, I’m a Firefox user). Tell them that if they want to continue using their regular browser to try uninstalling, then reinstalling to see if that takes care of things (running the virus program wouldn’t hurt, but I’m not sure if that’s a part of it or not).
If it doesn’t, then it’s possible they’re really on a blacklist, which is a totally different issue and one I’m not ready to address right now. Still, I know I’ve taken care of a couple of people who comment so far, and maybe we can help some other people as well. As an addition, I was talking to Adrienne about this and supposedly some people have found that if they leave everything off before the domain name that it seems to work for them & CommentLuv still works. So try domainname.com to see if that might cure your issue also.