Tag Archives: Twitter

Social Media

Waiting For Social Media To Fail Is A Waste Of Time

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Earlier today, there was a news alert that came through from CNN saying that the major portion of the health care bill has been ruled unconstitutional. Since Twitter is usually quick with news the flurry of reports of the story hit the airwaves and exploded. Minutes later, there was a retraction of that and it was then reported that the Supreme Court said instead that the health care bill was constitutional, and of course the conversation turned another way.


via birgerking via Flickr

Out of the blue, one of the people on Twitter came out with this statement:

“I love Twitter, but I love seeing it get its comeuppance even more.”

I thought it was kind of a stupid statement, so I responded by saying this:

“Illogical statement since none of this had anything to do with Twitter getting it wrong.”

His response back to me was thus:

“I think we can all agree that Twitter is no match for a Supreme Court decision.”

To which I responded:

“Apparently neither is CNN, which reported it first in a news release.”

I have to admit that the initial part of the exchange threw me off. Why would someone on Twitter, who must like it to some degree, be happy when ‘they’ took a hit, especially when they didn’t take a hit? I thought about that one for a moment, then realized that I probably do the same thing from time to time, as there’s a lot of things Google does that I don’t like, yet I use their services in many different ways.

So I concentrated on the second part instead, that being that Twitter wasn’t to blame for any of what occurred. Just like probably so many other people, I saw a news alert come to my phone telling me that the law had been ruled unconstitutional, went to Twitter to comment on it, and about 5 seconds after I typed my one line another alert came through issuing a correction. I at least waited 5 minutes before I wrote what I wrote, but the information wasn’t correct, and I wrote my little retraction.

Still, it wasn’t Twitter’s fault, but the exchange got me thinking about those people who are ready to find something wrong with something they don’t like, without any real background or reason for being against it, and then pouncing when they feel justified. We all know people like that, the negative Nellies that hate pretty much everything and, when something goes wrong, stands up like the paragon of righteousness, feeling superior to everything that eventually went their way.

Except things almost never go their way. Here’s a truth; everyone eventually will be correct if that’s not their natural state. It’s like hearing that someone 75 years old passed away and having someone say “see, I told you cigarettes would kill him some day.”

Now, I’ll put out a caveat here. I don’t agree with everything. But when I disagree with something, I almost always have a reason for it. I do get bad vibes about some people or certain things that I might not be able to explain initially, but usually my reason for it comes fairly quickly. I try to be fair, even with things I’m not in total agreement with, but if there’s something I really don’t like, I’ll have reasons. And if something goes wrong for the reasons I put out there… yeah, I might feel a little smug. But I’ll have stated my reasons; I won’t have just sat around waiting for something bad to happen without a specific reason so I can say I told you so.

Folks, here’s a reality; social media isn’t going away. No matter how many people say they’re against this or that, Pandora’s Box has been opened, and those things aren’t going back in. Lament all you will about the loss of people talking to each other or not communicating as well, but we all had best be ready to embrace social media because it’s only going to become more of the norm as time goes by. Goodness, large corporations have already embraced video conferencing so they don’t have to spend millions of dollars shuttling people all over the world for a 1-hour meeting.

And don’t worry. Social media will not replace everything. It won’t replace family; it won’t replace good friends. If you like going out to the bar it won’t be replaced by social media. Restaurants; I’m still coming. Romance… well, some folks might enjoy only what they find online but the majority still want someone in their lives.

Whether it’s Twitter, Facebook, LinkedIn, Google Plus, or whatever replaces any of these things as time goes by, I recommend learning about them, decide if you’re going to participate or not, and then get on with life. You’ll be happier that way.
 

Social Media

Too Many Facebook Friends?

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Do you have too many Facebook friends? Rather, do you have so many that there are people you’re not sure why you’re following anymore, whether they’re updating or not?

I ask this because I’m often reading where people have said that they’re about to start whittling down their Facebook connections because of whatever reason they decide to pick on. It got me to thinking that maybe I should take a look at some of the more than 550 people I’m connected to there to see if I should be paring my list.

First, why would one want to pare their list? Lots of reasons; I’ll name some here. One, just too many people, such that you miss the stream of people you really care about. Two, you might not like some of the updates you see from certain people. Three, you may never even talk to or hear from someone you’re connected to. Four, they might not even be active on Facebook anymore; what’s the point? Five, you have some folks still connected you that you have now decided you don’t want seeing any of your updates anymore. I think that’s enough for my purposes right now.

I decided I was going to pare my list down as well; I certainly know there’s a lot of people on there that I added for some reason or another that maybe I don’t need to be connected to anymore. I went looking for something like what Twitter has to help me out; you know, Friend or Follow or maybe Twit Cleaner, but I couldn’t find a single thing. This meant that I would have to do it manually, looking at names, looking at their accounts, and decide that way instead.

You know what? That turns out to be way harder than I could have imagined. I didn’t want to just drop someone whose name I didn’t recognize because they might be subscribed to my Facebook business page (by the way, why aren’t YOU subscribed to my Facebook business page?) and that would be insulting to them. That and they might have connected with me because they’re friends of someone else I know better, and I don’t want to insult them either.

I looked up some names I didn’t know and saw that they were current on the site, and they weren’t putting out anything that was irritating me. I decided to leave them, just in case. I saw people whose pictures I recognized for some reason, even if I couldn’t ever remember seeing them saying anything in my stream or to me. And I actually found a few people who fit my criteria for deleting; nothing new on the site, few friends, etc.

That was kind of the problem; after almost 45 minutes (I’m surprised I stayed that long) I’d found only 3 people that I decided I no longer needed to be connected to. I think I’d only looked at 15 accounts; at more than 550 people, throwing out the at least 100 people I know very well, I realized that would be 30 hours worth of time that I’d never get back; no thank you.

I’m a lot more judgmental these days in who I’ll add to my Facebook account, but that won’t help me for my past connections. Actually, I have to admit that I was surprised that I didn’t see the names of a few people I know I’d connected with; did they up and drop me first or leave Facebook without saying anything? One of those people was supposed to be my college roommate my junior year, then he ended up not coming back. He reached out to be first, then totally disappeared; his name no longer even appears on Facebook, which I’d thought people had said was hard to do.

No matter. I’m sticking with the people I’m connected to, whether they care or not. However, if anyone finds a program that works like the two I mentioned works with Twitter, please let me know and I might revisit it. Right now, too much work. 🙂
 

Marketing, Social Media

Social Media Marketing Is Just Marketing

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Last night I was at the top grocery store in my area and ran into someone that was at the conference I got to present at last week. We talked a little bit about some of the programs that were put on, and then we talked about his general opinion of the event.


by Tiffa Day via Flickr

He mentioned that there was so much going on that he knew he’d be skipping some things here and there, like my presentation, because he wanted to take in as much as possible about things he didn’t know much about. He said that he talked to a lot of people who seemed confused at the end of the day, which I knew would happen because if you don’t know a lot about something going in and get inundated with lots of information there’s no way you can retain it all.

What he also said was that as he listened to a lot of the presentations he came to this conclusion; social media marketing shouldn’t be all that much different than traditional marketing, as it’s only a new platform and not a new way of marketing. His point was that the idea of marketing is to attract someone’s interest, get them to at least look at everything you have to offer, and then hopefully buy something before leaving. This takes research to figure out just what you have to offer a potential buyer and then figuring out how to make your message stand out to encourage that buyer to become a customer.

I couldn’t disagree with his general premise, yet I felt he was possibly missing the bigger picture. The reality is that social media marketing gives one the opportunity to branch out beyond their local area and reach a much larger audience in a lot shorter time. With the proper connections, I can talk about my latest project (which, by the way, is my editing a book of early newsletters from my primary business at the moment) and if I get the right audience to notice it the message can be seen by thousands is less than a day. Other than buying a commercial to show during a prime time TV event how many other ways are there to reach that many people? And the costs… forget about it!

Social media marketing also doesn’t have to be that direct to work. In the past I’ve mentioned that any major business not following their name or industry on Twitter is doing themselves a disservice because it’s not giving them the opportunity to either thank people that say nice things about them or correct something that a customer has complained about. These days it’s incumbent to address issues sooner than later because, though one can recover from bad press, it can be harder to do so. Just the other day I had someone comment on an old post of mine complaining about a particular affiliate that didn’t pay me; even when someone might think an issue is gone, online it’s never gone, especially if the company didn’t fix the issue (weasels; still never paid me).

Overall he’s correct; social media marketing is just marketing. But it’s also so much more, and anyone that doesn’t believe this will eventually run into the wall. On that day I hope they call me or someone else to help them get out of it, and then hope it’s not too late.
 

Social Media

Is Social Bookmarking Still Worth It?

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Last week I received an email from Delicious announcing that they’d been bought out by the people who originally created YouTube and that things were going to be changing over within 30 days. If I wanted to keep my account and bookmarks I’d have to go in and change things on my own before that time, otherwise I was going to lose it all.

For me, that was pretty much the last straw, of sorts. I wasn’t angry by any of it; not even close. Instead, I was bored and tired because this seems to be a common occurrence lately. These social bookmarking sites change things around, don’t give much of an explanation of the changes, and we’re supposed to roll with it and be happy and on our way.

I was also irritated 18 months ago when Technorati made its drastic change and suddenly no one had any idea what the numbers meant. I think I’ve been back twice since I learned of it, and I had never used the site to bookmark any posts at all as far as I can remember.

I’m wondering if the heyday of bookmarking sites like these has passed or is about to go away in its present condition. I read where people have major gripes about sites like Digg and StumbleUpon all the time, and it seems to be more prevalent and easier to do to just retweet posts to Twitter, something we’ve talked about a lot here lately. Indeed, it’s even easier to click on the “like” button at the bottom of some posts and share in Facebook because you don’t have to go anywhere else to do it. And let’s face it, Facebook is much bigger than all these other sites at this time.

I had a brief conversation with someone on Twitter about sites like Amplify and FriendFeed as well. I asked why it’s not just as good to post a link to one’s own site directly everywhere instead of going through one of these other sites. His belief was that these sites were much larger and could help get the word out easier. My gripe was that one clicks on a link in Twitter thinking it’s taking you one place, instead it takes you to one of these sites, and then you have to click on another link to actually take you to the article you want to read. I can’t be the only one that thinks that’s irritating. If it’s a news aggregator you happen to be visiting, like Alltop, that’s one thing; but sending out links to another site instead of directly to your own content just seems silly.

But maybe I’m fighting the new way because I’m older; I can’t believe that but it’s possible. What thoughts do you have on this topic?

Marketing, Social Media

Social Media Marketing Tip For A Small Business

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Some of you may remember that this summer I held some live presentations on social media marketing locally. I’ve been to a lot of presentations, and I’ve conducted a lot of presentations, and I want to talk about this for a quick minute.

One thing I have against some presentations is that when they’re over you’re sitting there wondering if you actually learned something you can use. This seems to happen often, unfortunately. I remember going to a sales presentation in the spring where I knew the guy who was giving the presentation. I had heard him present for 30 minutes one time and I loved hearing him talk. So I had high hopes, since this presentation was going to be for about 4 hours or so, including breaks.

What a major disappointment. The headlines said we were going to learn sales techniques we could use in our business; as a matter of fact, 5 of them. Instead, it was a presentation on sales motivation and 5 reasons why we needed to get over our reticence to sell. Now, if that had been the topic, or what the description of the program was, then I wouldn’t have minded so much. But that’s not what I was expecting, nor was anyone else. So, it fell flat, even though I still enjoyed hearing the guy talk at times.

Forward to me. When I gave my social media presentation this summer, I gave tips on how small businesses could actually use some of the social media things I was talking about. Sure, I spent some time on building up what social media was, and talking about success stories. I had to do that because I knew some people had no real clue what social media was all about and were hoping to learn something about it. So, I had the presentation scripted, and you can see my description of the outline of my presentation if you’re up for it.

Anyway, forward to the main topic of this post. This is a legitimate tip that a small business can use as it applies to social media. Here’s the caveat; it’s mainly for brick and mortar businesses. For instance, if you owned a pizza or coffee shop, this is a great tip. However, there might be some online businesses who can think of a way to use this tip to their advantage also.

Whether you’re a new or existing business, you can start generating some business by starting with two things; creating an account on Twitter and creating an account on Four Square. For those who don’t know, Four Square is a location-based site where people get to tell their friends where they are via an online service. It’s where Facebook and Twitter got the idea from. The people who created Four Square actually studied locally at Syracuse University, so it’s very popular here, and it’s actually a test market for lots of things.

Back to the tip. You register your business on Four Square because it gives you the opportunity to set up specials through the site so that if people come to your location and go online to indicate to others they’re at your location, they can earn prizes or specials that you’re going to offer them. You can have small prizes for first time visitors, such as 50% off a drink, and bigger prizes for people who become “mayors” of your location, which means you’re a frequent flyer. The thing is, people would only earn these things if they went onto Four Square and mentioned you, and they’d see the offers through the site.

Now, you have a Twitter account for many reasons. One, as a business you can mention that you’re registered on Four Square and offer special deals for visitors. If you get followers, you might have your messages retweeted multiple times, which is a great way to gain both customers and publicity. And young people especially are drawn to businesses that show they’re somewhat tech savvy.

This works very well, by the way. It was actually proven by a local small vegan restaurant/coffee shop. They did exactly these steps, and within 3 weeks or so they started seeing a higher influx of customers than most new businesses would. I mean, a vegan restaurant yet; not my cup or tea. Yet they do a thriving business, and their name is always being tweeted and retweeted locally. One thing they do that’s slightly different now is they give a discount to everyone who mentions them on Four Square while at the restaurant and proves it. They have enough business to cover that discount whenever they get it.

And there you go; a legitimate tip on how to get new customers to your business and keep them coming. Can you figure out a way to use this tip for your business if it’s not a brick and mortar? Maybe; if you do, please feel free to share with us. And don’t say I never tried to teach you anything! 😉


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