Posted by Mitch Mitchell on Jan 30, 2013
Yeah, I know, some people say that bloggers shouldn’t write about personal stuff on their blogs. Sorry but this time not only must I, but it’s going to go beyond just being a personal complaint. Stick with me and heed my warning, if you will.
Just after Christmas I went out looking to find a relatively inexpensive 32″ flat screen TV for my office. I had gone to a few places and found myself at Best Buy. In the back around TVs of similar size I came across a Westinghouse 32″ flat screen TV for $189. That was amazing, as it was about $50 less than its closest competitor. I asked one of the Best Buy guys why this TV was so inexpensive, because the image I saw looked pretty good, and he said they were trying to grow in the market by keeping their prices low. Sounded good to me, the price was right, so I bought it.
Got it home, set it up, all looked good. Very clear picture, and I was finally able to take advantage of the digital hookup I have here in the office. I pulled out my Time Warner remote, set it up so it would handle turning the TV on and off, and off I went.
Or so I thought. It seemed that other than turning the TV off and on, anything else I did with the remote, at least every 2nd or 3rd thing, made the TV try to reset itself. Thus, I had to go to the remote that came with the TV and reset it. I thought this would be a one time issue, but no, it’s an issue that’s continued for the almost month I’ve owned the TV. I thought maybe it was the Time Warner remote because I’d programmed the TV to it so I tried the other 2 remotes I have in the house for Time Warner, those that weren’t set up with the TV; they also made the TV reset itself.
What the hey? So, within 4 days after buying the TV, I went online to their customer service page, wrote up my complaint, and submitted it. Almost immediately I got an email saying they would be contacting me within 2 business days. To make a long story short, after 15 phone calls and two more online customer complaints, I’ve heard nothing. Oh yeah, I’ve gotten to talk to people most of the time; that’s the 15. The times I’m not counting is when I went through the phone prompts and either got a busy signal or had the phone up and disconnect on me. I also tried to contact them 3 times through Twitter, as they have a handle there(@WestinghouseTV; try sending them a message telling them how bad you heard they are; they won’t respond).
The final straw was last night when I called at 6:20 their time (9:20 my time), said I was calling for the 15th time looking for service, was put on hold and they kept me there until 7PM their time, when their customer service office shuts down. What the hey? In other words, they never came back. Me being me, I stayed online (speaker phone) for another 10 minutes of stubbornness; nothing!
That’s when I decided it was time to call them out in a blog post. But y’all know me; I don’t just roll like that. I decided to look up complaints about their customer service issues, and man, what a load I found!
This site called Customer Services Scoreboard ranked them at #589 out of 593 for worst customer service; I don’t even want to know who could possibly be ranked worse.
On this page of Best Buy reviews, of all things, I found many people with the same complaint as mine. What’s shocking is that it ranks 3.6 out of 5 stars, and even those who ranked it high state they had the same issue as mine, but like the picture. Really, you don’t mind having to reset your TV every time you use it? Should I have fussed at @BestBuy for selling the TV in the first place?
I would add a bunch more but there’s no point. I remember when I was much, much younger Westinghouse used to be a company known for quality. Those days are obviously long gone; products, customer service, stinky! People, save your money, save your peace of mind, don’t buy anything from this company, no matter the price. If you don’t believe me, do a search on Google; mine showed 3,100,000 references to complaints against them. However, this will be in the top 10,000 blog posts about how lousy they are; now that’s a shame! 🙁