Posted by Mitch Mitchell on Dec 20, 2011
More than a year ago I wrote a post titled Is Your Comment Process In Error? In that post, I talked about two things that are irksome in regards to commenting on other people’s blogs. One of those things was when people write posts and immediately close comments. The other point is still a gripe I have, that being people who have comments open, you leave a comment, and then you never hear back from those folks.
Today I’m only talking about the second one because it’s hit me that even after more than a year that there are still a lot of people who aren’t recognizing that people aren’t seeing that their comments are being responded to. This isn’t a problem like what we deal with on systems like Blogspot, WordPress.com, Typepad or many other blog services which some of you know I absolutely hate. In this case, folks don’t have anything extra on their blog such as a checkbox where we can decide if we want return messages, and the blog owners, who are being good by responding to comments, don’t know that no one is seeing those comments, hence they’ll never get any return comments from those folks.
I made an assumption that some people would add the threaded comments plugin if they had a WordPress blog, but I realized that there’s no way for me to know. I also thought about it and wondered what people that didn’t use WordPress (who could that be?) wouldn’t have access to the plugin. Finally I said “Heck, if people don’t know people aren’t getting responses, then why would they even think about it at all?”
Therefore, this is a brief educational pause to all of you that have noticed that you never, and I mean ever, get anyone to return to your post if they’ve left a comment you haven’t responded to. There’s actually one things you should be paying attention to, one thing you need to do, and I’m going to help you out right now.
The first is to ask yourself if you get email notification that someone has written a comment on your blog. If the only time you know there’s a comment is when someone writes you to tell you they left one, or you have to go to your blog and that’s when you see comments, then your comments probably aren’t working.
The second is if you’re unsure if it’s working or not, then you need to do a test. Even though I knew it was working on all my blogs, I still did a test with the last 3 blogs just to make sure. This is really simple. What you do is go onto your blog site and write a short comment on one of your posts. Sign in using a different email address than what’s associated with the site; you don’t have to put in a url because you’ll be trashing the comment pretty quickly.
You leave a comment, then check your email to see if you got notification of the comment. Whether you do or not, go into your admin panel, look at your own comment, and reply to it. You don’t have to write a lot; just write something like “test” on your original comment and your reply. Then check your email once more to see if you’ve received a response. If not, then you know that no one else has been receiving your replies either.
At that point you can either check all of your settings to see if you’ve missed something, add the plugin I’ve recommended above, or find something else that can help you monitor comments while giving people the option of receiving comments or not. This is a very proactive way of making sure people are getting your replies, and that helps build community. After all, people love knowing you cared about their comments, and if you’ve been doing that but they don’t know, it’s the same as not doing it at all.
And there you go; another blogging tip from Mitch!