Posted by Mitch Mitchell on May 17, 2011
Last weekend I went with my wife to the local AT&T store to upgrade our phones. Our anniversary is today, but last Sunday was Mother’s Day and there was a special on phones across the board. We went in with no expectations except to exchange the phone that AT&T sent her as a replacement when we had problems with them late last year.
We got lucky as we walked into the store because there was only one person working there and no one else was in the store at the time. The guy spent a lot of time talking to us, and eventually we decided on getting a HTC Inspire 4G, which would be the first “new” phone we’ve ever bought. Every other phone we’ve bought had already been discontinued but had a great price. In this case because of the holiday they were offering the phones at $49.99 each. Sure, we had to go through that long process of setting it all up, but at the end of the day we went home with our first ever smartphones.
The problem? No bars in the house, and very few elsewhere most of the time. For all that AT&T touts themselves to be, over the course of the 11 years we’ve been in this house we’ve rarely had much access to service. With the previous phone I had, the Motorola Razr, at least I rarely had any of my text messages bouncing back. With the new phone, which I thought was supposed to be a major improvement, I couldn’t get a text message to leave the house half the time I tried; same with my wife. But we’ve had people come to the house using Verizon and being able to have total access and use their phones in any way possible.
Over the course of the first week I called AT&T customer service twice. The first time they supposedly sent out a signal booster to both of our phones; nothing happened. The second time the guy said I had to do a full system wipe of my phone, which would cause me to lose everything on it, but that it should work; it didn’t.
If you know nothing else about me know this; I’m kind of a loyal guy. I got my first cell phone in 1995 when the company was called Cellular One. They went through a couple of takeovers until AT&T got them a few years ago, and overall I never thought much about leaving them; it’s just not my style. However, this was the final straw, and it followed my wife not having any bars anywhere she went last Saturday when I was out of town, which left us unable to contact each other.
Last night we went back to the mall knowing we were going to switch from AT&T to Verizon. The picture you see above is the phone I have now. Actually, it’s almost the same phone I had before. This is an odd thing but both phones are from the same company, HTC, and when you look them up on Google they’ll appear as the same thing. But AT&T calls it the Inspire; Verizon calls it the Thunderbolt. And there are a few other changes as well. There was a $200 price difference for each phone, which was kind of irksome, but that’s because the Thunderbolt comes with a 32G SD card; sweet! It also comes with unlimited internet access, whereas the Inspire came with only 2GB; how does one measure how many GBs they’re using online anyway?
The Thunderbolt is slightly smaller, so all the accessories except for the carrying case are too big, and thus we have to get new stuff. The off/on buttons are on opposite sides of each other, as are the volume control buttons. But almost everything else is the exact same. I’m not sure why they do that but so be it. Oh yeah, the Thunderbolt also allows you to take pictures on both sides of the phone; yeah, I won’t be taking many pictures of myself, and y’all probably need to be happy about that.
As far as canceling the deal with AT&T? You get 30 days once you sign a new contract to cancel, and that’s a great thing. And for once, even though it was in the contract, this guy didn’t charge us for the restocking fee, which I think he just forgot about because he didn’t even ask why we wanted to cancel out. If we’d had the same guy we bought the phones from I think it would have been different.
As to the new people? Well, because of all the traffic, strange for a Monday night at this particular mall, we were actually there past closing time, but the two people there showed us a few things we could do with our phone that we hadn’t figured out over the week we’d had them. And some strange anomalies that had occurred previously with the other phones seemed to solve themselves as well.
But the most important thing… we have bars in the house! I don’t have all 4 bars, but I have 2 bars, more than I had most of the time with my other phones over the course of years. I should have done this years ago, but it’s that loyalty thing again. Loyalty needs to be earned from all corners; I need to start holding companies as accountable as I do people.
But I’m happy today, and my wife is happy, and at 14 years together it’s a nice thing. 🙂