Posted by Mitch Mitchell on Jun 22, 2015
This wasn’t going to be the post I had for today. I decided to push the one I was going to write back to Thursday and put this one out because, frankly, I’m irked and it’s about time I wrote about this topic, which of course is about DM’s, or direct messages, on Twitter.
Not that I expect anyone to listen to what I have to say on this subject. After all, no one’s listening to a true expert in social media, Marji J. Sherman, who actually wrote a full post titled Kill the Auto-DM. Please, and thank you. She said nothing but great stuff in that post. This is my take on it, and I hope not to intentionally steal anything she said, though we agree on a lot of it.
Here’s the dope. I was gone for an overnight trip to my mother’s this weekend. I didn’t take my laptop with me, so all I had access to on my phone and Nook were actual messages and nothing else. I don’t know why Tweetcaster, which I use, doesn’t tell me when I have new followers, but it doesn’t.
So, when I got home and got on my computer, I had around 12 or 13 people who had decided to follow me while I was gone. I have to admit that’s a high number of folks connecting with me in such a short period of time, but 3 of them were… well, a big dodgy for one reason or another. Two others were basically only retweeting other people; nothing new, and not talking to anyone. You know I don’t like that.
Thus, I connected with 8 of them. Out of those 8, 2 sent me Auto DM’s and one person sent me a DM after maybe half an hour. That irked me to no end. Why?
First, because on my Twitter profile, I specifically ask people not to Auto DM me, and I say I’ll unfollow; I did. To me, if you’re not checking people’s profiles and then seeing what type of thing they’re posting then you don’t really care about them, only your own numbers. I don’t have time for that.
Second, overwhelmingly most people connect with me first on Twitter, which makes me think that possibly they’re interested in what I’m sharing and might want to talk to me. Yet, when those folks send me DM’s, almost all of them are sending me links to their blog, their product, or some other such nonsense.
Sorry, but where did I indicate that I wanted my Twitter account to be like I opted into your product or newsletter? Why didn’t you ask me in the open if I might want that information? Actually, I know that one; because you didn’t want to be embarrassed by anyone who might be looking at our communication watching me probably turning down your offer.
Let’s face it; you’ve never tried just talking to me and you’re already marketing to me? Either way, I’m turning you down, but in the open I’m probably not unfollowing you immediately like I am with the DM; I’m nice like that.
You know, I’m pretty nice on social media. If I visit a blog that one of my online friends recommended and I liked what I read, whether or not I comment I’m probably going to share it on Twitter. After that, if you want to connect with me I’ll possibly be pleased… unless you DM me. Once again, that shows you didn’t care enough about me to look at my profile or what I might share with others; I’m dropping you and probably never sharing your stuff again.
Why does this bother me so much? Because overall Twitter is my favorite social media platform. I actually have periods where I’m talking to someone live, whether it’s local or somewhere across the world, and that’s pretty neat. The initial idea behind social media is to be social… what a concept!
You can’t do that with Facebook, Google Plus or LinkedIn. Maybe there’s some chatting app where you can do something similar but it’s not going to be me using it. Twitter’s my dog; that’s where I’m heading.
The Auto DM’s and first contact DM’s… impersonal to a fault. I get it though, because there are so many articles written telling people that we love receiving free stuff and that marketing should be a 24/7 thing. Maybe… but give me the opportunity to seek you out first okay?
This isn’t a B2B (business to business) thing; this is a B2C (business to consumer) thing, only it’s not because you haven’t vetted me, you haven’t tried to learn anything about me, and even if I respond to your DM immediately we both know you’re not there and I’m not going to hear from you for hours. Thus, you’ve just wasted my time.
A few days ago I contacted someone I’ve been connected to on Twitter for a couple of years now. We haven’t talked often, probably not at all in over a year. But I wrote something and thought it might be something her particular audience might like.
I sent her the message in the open, not in a DM, and I asked if I could send her the article link either in the open or via a DM. No, I didn’t hear from her, but in my mind that’s how that type of conversation should go since I don’t know her well, especially in this day where Twitter now allows people to send DM’s to folks they don’t know (ugh!). If she never responds, I haven’t lost anything.
That’s my Monday rant; stop the DM’s like that folks. Course, you’re not going to listen to me, but obviously it’s not stopping me from asking you to… just like Marji.