Posted by Mitch Mitchell on Jul 18, 2008
As I write this, Twitter is down once again, and I’m irritated. I should have been wondering why I hadn’t been hearing the little sound I get every 5 minutes or so when another acknowledgment of a Twitter post from someone that I happen to be following, and now I know why. Actually, I wouldn’t have known then if I hadn’t tried to post something; I’m irked.
Actually, seems I said that same thing almost two months ago when I first wrote about Twitter getting on my nerves because of all the outages. And yet, here I am, still trying to get back on at some time, and it would seem I’m not alone.
There was a recent article which indicated that Twitter is actually growing in popularity, even as people are finding other micro blogging sites to visit such as Friendfeed. This even prompted Amazon creator and CEO Jeff Bezos to invest $15 million into the project.
So, what’s Twitter doing these days instead of taking care of its customers (which is kind of an interesting term, since they still haven’t figured out how to generate revenue)? Well, one thing they did was acquire a social search engine service known as Summize. It seems they’re also testing a new design, though, according to the story, not everyone has seen it yet.
So, Twitter isn’t just standing by doing nothing, but it still makes one wonder why they’re not taking better care of its present customer base, which happens to be us. As I said in the other article, I like the idea of the service; I only wish it was more stable. Of course, I bet if they started charging for the service it would work better, but I wonder how many people would stay? Do we want to pay to blog, let alone micro blog? Probably not, but my thought is that, until Twitter figures out how to capitalize on its membership, we’re going to be on the short end of the stick.
And I’m not happy about it one bit.