Customer Service / MS Excel Workshop & Webinar; Sticky Post
Posted by Mitch Mitchell on Apr 12, 2010
On May 6th I will be conducting a seminar titled “Servicing Your Customers and Your Business“. My friend Renée Scherer of Presentations Plus, a certified Microsoft Office trainer, will be conducting a workshop titled “Take Control of Your Lists in Microsoft® Excel“. We’re doing each workshop twice, once in the morning, then again in the afternoon. People who pay for both get to enjoy lunch on us at the Homewood Suites on 7th North Street in Liverpool, NY.
The next day, May 7th, we’ll be doing the same seminars, only as webinars, for those folks who can’t show up in person. This is a great way for folks across the internet to participate in a slightly different way and yet still glean the same information. For the in-person Excel workshop, Renee wants to remind people to bring their laptops if they so choose.
For more information, please check this link. This post is a sticky, which means it will be at the top of this page until the webinar on May 7th. I hope to see some of you at either of these.
Registration for the live workshop must be completed by midnight May 4th.
Workshop/Webinar In May
Posted by Mitch Mitchell on Mar 26, 2010
Man, I’ve been busy lately. But I guess I’m also a glutton for punishment when it comes to the real world, so I’m announcing two live presentations upcoming in May.
With my friend Renée Scherer of Presentations Plus, I’ll be doing a two-day presentation on the topic of customer service, and Renée will be doing the topic of Microsoft Excel. On May 6th, we’ll be doing the live workshop at the Homewood Suites in Liverpool, NY on 7th North Street. We’ll be doing both morning and afternoon presentations, and for those who pay to come to both workshops, we’re offering a free lunch.
Then on Friday, May 7th, we’ll be doing a version of the same presentations as a webinar, which of course for folks who might be located in places other than here in the Syracuse, NY area, and for folks who want something a little bit shorter, since the workshops are going to be 1 1/2 hours each, and the webinars at 60 minutes each. These will be recorded and sold as separate entities once they’ve been cleaned up a bit.
If you want more information, you can check out this link, which talks more about what each of our presentations will be about and our brief bios, as well as registering and paying for the events as well.
We’re trying something new when it comes to advertising this thing that’s much different than last year when I did the webinar on social media and SEO. One, the live part is something we didn’t venture to do last year. Two, we’re advertising it way in advance, and I’m thinking about making this a sticky within the last three weeks before the presentation to make sure people see it. How do those of you who run sticky posts do with them?
Three, Renée created flyers, which were set up for distribution at yesterday’s Syracuse Chamber Business Show, which was pretty neat I must say. The flyers were yellow; at long as they weren’t green I was good with it (I hate the color green). Four, we’re going to be getting some advertising on local radio, which is pretty neat, though I have no idea how that’s going to work since she’s handling all of that as well. And five, we’re getting a little bit of support from the Liverpool Chamber of Commerce in the form of some email advertising; that doesn’t upset me one bit either.
Our hope is to get a total of 40 people for the live presentation, and hopefully 10 to 20 for the webinar. That’s a lot of bodies, but the money wouldn’t be depressing. And the topics themselves are based on our survey results, which I posted in December.
Some of you might be wondering what the relationship is between what I’m doing and what Renée is doing. During my talk on customer service, I’m going to mention ways to set up customer service tracking, and Renée will be showing people how to do it in Excel in some fashion. Of course, those will only be peripheral issues for both of us, but I asked a friend of mine who’s an organizer how she pulled off a workshop that was similar last year, when she did office organizing (she has a newsletter also) and her friend did a presentation on Quickbooks
. She said she mentioned organizing finances and then her friend could help show how to do that using Quickbooks. Hey, we’re giving it a shot.
So, if any of you are near the Syracuse NY area, we’d love to have you be a part of this; heck, help spread the word, though I know I’m going to talk about it often enough over the next six weeks. And if you’re not, think about participating in one of our webinars.
Microsoft Office Professional 2007
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Webinar On Excel And Word
Posted by Mitch Mitchell on May 15, 2009
Every once in awhile, we all need help with something. In my case, I needed some help with how Microsoft Word and Powerpoint worked. And, it turns out, I also needed a brief bit of help on something in Excel, which I thought I knew fairly well.
The person I went to is named Renee Scherer, and her company name is Presentations Plus. She’s a Microsoft Office trainer, plain and simple. No matter the version, no matter which program, if it’s related to Microsoft and any of it’s office products, she’s the one to go to.
When it came to Powerpoint, I had to give a presentation, which I’m not sure I talked about here, on Celebrating Differences, which was a teleseminar on diversity. They wanted a powerpoint presentation, and I really don’t understand how powerpoint works. I can put text into it, but I can’t make it all stay the same size, I can’t make it move lines in separate ways, and I’m not even sure how the templates thing goes. I contacted Renee about it, and she actually came over and helped me do it.
Then, with Word, which I admit I only know as well as writing things, she showed me how to use Mail Merge, which turned out to work the same way on Publisher, and that’s easily helped me in my marketing, since now I don’t have to keep re-typing all those stupid addresses in either my letters or my envelopes. Man, I wish I’d known how to do that earlier. She keeps trying to teach me how to create tables in Word, but I keep rebelling.
I rebel because I’m more of a whiz in Excel. I don’t know Access, but I can create almost the same kinds of databases in Excel as needed in Access. However, every once in awhile, I have this problem where things just seem to lock up. I asked her about it today at lunch, and she immediately knew what my issue was; I had accidentally hit my “scroll lock” key on my keyboard; I didn’t even know that one still existed in today’s keyboards. I came home, found it, clicked on it once, and things were back to normal.
Anyway, I’ve taken all this time in talking about this because, one, it’s something we all need to know better, probably; two, I’m helping to promote her business because she’s good, and she can work with people anywhere in the world; and three, because she’s putting on a couple of webinars on Word and Excel, the first one called “Bag O’Lists & Tricks”, which is Excel, the second called “Dress Up Documents”, on Word. The first one is in June, running four consecutive weeks; the second in July, running three weeks. They’re not free, but for what she’s teaching, over the course of weeks,if you’re looking to learn more about these two programs, the price is worth it. You can learn more about them by clicking on the link.
Right now, I’m working with her to create little booklets of information to sell off her site, basically tips on how to do things, and the price point will be very affordable, but we’re not there yet. Anyway, I hope you check out her site, and her webinar info. And if you know of anyone who needs help with these programs, or anything else Microsoft Office, let them know about her.
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