Finish Line Steals My Money Then Cancels My Account

Wow, talk about a “nice” wake up message. Yeah, I’m lying about the nice part. I post this not only to get back at the company that has basically lied to me as an affiliate but has then decided to cancel my account. Here’s the exchange, mine first:

Greetings,

I am one of your affiliates through the Google Affiliate Network. I recently purchased something for myself through the affiliate link and I’ve yet to get credit for it. I’ve never seen anything which states that affiliates can’t purchase items through their own links and get credit for it, so I assume there’s an oversight issue somewhere. The full receipt is below; I’ve attached a pdf of the same information in case what’s below doesn’t come through to you. My publisher ID is XXXXXXXXXXXXX. This is the fourth email I’ve sent; please let me know what’s going on.

You’ll notice I wrote “fourth”; that was over a 2-week period when they were ignoring me. Here’s the response I got earlier today:

Although it is allowed for affiliates to purchase shoes for themselves, we do require a site to look up to a certain standard and we do require a certain amount of sales per month. All that being said, I have reached out to our GAN team and we are not seeing anything on your transaction which means your cookie was not activated for your transaction thus why you did not get credit for it.

In addition, your site does not go along with our theme and your 3-month EPC is $0.64 while your 7-day is $0.00. Unfortunately, since the transaction is not in the affiliate channel, I can do nothing at this time. In addition, due to your site quality and low EPC and 7-day I have to cancel our affiliate partnership.

Good luck. Sorry for any inconvenience.

Wow, really? The site has been the same since they originally approved me, even updated some, and now suddenly they don’t like my site anymore? Would they have canceled my account if I’d never written them? What the heck; how bogus can an affiliate get?

This is the downside of affiliate marketing folks. You’re at the mercy of these guys who come up with arbitrary decisions as to whether you fit what they’re hoping for. And unfortunately, it often comes up when you make a sale, even if it’s you purchasing the product. I mean, it took them two weeks to come up with a reason for not giving my my legitimately earned money, since even the guy says I’m allowed to buy from my own affiliate program, and they weaseled out like this.

So, I’m done with Finish Line. I will obviously continue wearing the sneakers I ordered from them, but I’m cutting up my Finish Line card and I’m never giving them any more of my local business, which is close to $400 a year; they could care less. I can buy sneakers anywhere, and I’m sure I’ll find better loyalty, honesty and dignity from someone else.

All this for maybe $12 or so; wow…

Follow up: I have now been threatened by Finish Line for this post, and I have the email to prove it. I’m not removing it, but I have removed the guy’s email address and added this statement here:

“All personal messages express views only of the sender, which are not to be attributed to Finish Line and/or any of its subsidiaries or affiliates, and may not be copied or distributed without this statement.”

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