Once again, I have to “out” one of my affiliate programs for not processing my commission on a product I’ve marketed for them.
At the end of my post about the Six-Figure Blueprint book, I posted an affiliate product from 101Phones, a 2-line phone with two portable extensions, which in essence gives you 3 phones to put in different rooms. About two weeks ago I had someone purchase that phone; I know that because I was informed of the purchase. I got the numbers I needed to verify it, just in case I never got credit for it.
This is another company through Commission Junction, so I went to the CJ site and found the affiliate information for these people and sent them an email with all the information. By the way, I waited a week to see if my commission was going to show. I waited 3 days, and didn’t hear a thing. I then sent a second follow up email, and I included another email address I found for the company, as well as an email address I had for CJ, which I’d had to use at one point last year when I initially had problems getting credit for another sale. Here it is, 4 days after that one, and once again I’ve not heard anything.
In the second email, I told them if I didn’t hear from them I was going public with my complaint; this is it. Now, why am I doing this? One, I think two weeks is long enough to wait for notification of my commission, especially since CJ says it should only take a week at best. Two, I don’t want anyone else getting cheated if these folks are scam artists. Three, I know they’re on Twitter, and since my posts show up on Twitter when they see the headline, if they care about their business, they’ll head over here and see what I’ve written and I’ll get some kind of action. It worked that way when I had issues with both Panda and Football Fanatics in the past.
It’s hard enough to make money online without feeling as though you’re being cheated. This time around, though, I have to admit that I’m surprised I haven’t heard from Commission Junction either. After all, they’re the initial folks helping to support these companies, and it has to make them look bad when they’re affiliates aren’t doing what they’re supposed to do.
If it takes another 4 or 5 days to get some action, I’ll be removing any advertisements for their products, sending them an even sterner email, then probably dropping them forever. I kind of like their stuff, and the product was delivered very fast, but if this is how they treat their affiliates I don’t want to have anything to do with them.
Yeah, this is how I take a stand; I hope y’all don’t just sit by and let someone treat you badly, especially when it’s money that’s concerned.
