Not Getting Paid By A CJ Affiliate

While I sit here fighting my urge to go to the store and buy a package of Double Stuff Mint Oreos, I thought I’d talk about one of my latest issues with an affiliate.

It’s bad enough that I had another affiliate drop me this month because I live in New York. I belonged to Newegg only three weeks before they decided that I didn’t qualify for them anymore; oh well, as least they didn’t string me along for months, even though they did send me something saying that I had agreed to some contract in 2008, then, when I wrote them to inquire about it, they acknowledged they were wrong. Maybe it was proving them wrong that got me bounced; oh well,…

In this case, though, it’s about money, and legitimate sales. The affiliate is part of Commission Junction, and they’re called Football Fanatics; yeah, I’m naming names. They’re a company that has all kinds of products with both professional and college football teams logos and colors, and, as America is in love with football, I thought that would make a great addition to my listings.

Then I got lucky, and had someone ask me if I knew where they could purchase some football related items. She told me what she wanted, and I sent her the specific links to each of the products. These weren’t cheap things either; I knew that, if she bought, I was going to make a nice little chunk of change, and it would have made for my best month ever with CJ.

Well, I didn’t get credit for any of these three sales, and that’s just not right. I waited a week just to make sure, but saw nothing. I first wrote CJ, who said I should write the company. I then wrote the company, giving all the information that I knew they needed, because CJ told me what they’d need. After a week of not hearing anything, I wrote CJ again to mention that I hadn’t heard anything from the company. They wrote me back saying they’d contact the company, but reminded me that all payments have to come from the company themselves, and that CJ is basically a go-between. The actual response was:

Please be aware that is it there (sic) responsibility to maintain their affiliate program. If they are neglecting it, you may wish to promote a different advertiser.

And there you go. Of course I knew that part, but a big part of my thinking is that one doesn’t get to totally abrogate responsibility from someone they represent just because that someone isn’t acting properly. In my mind, I may not ever get my money, but CJ should seriously look at these people and decide whether they wish to sanction them being a part of the CJ “family”, if you will.

Of course, a big part of me is hoping that I get my payment, but I will be looking for another football items related affiliate, though it looks like I’m going to have to find out outside of the CJ family. Too bad, since they offer the ability to post products also, but hey, I’m not doing this just to promote a business that’s not going to follow through on their fiduciary responsibilities. Yeah, I know, big words; so sue me. 🙂

Overall, I know that CJ is a reputable company, and I’m not leaving them any time soon. But I guess this does point out that companies like CJ and Clickbank, who I’ve also talked about before when I was warning people to verify product links, are really just conduits to the ultimate prize, which are the advertisers whose programs and products we hope to market and make a little bit of scratch from. Affiliate marketing can be tough enough as it is. Be ever vigilant; it’s your money, after all.

Update I ended up voicing my displeasure on another blog, and was contacted by the affiliate manager for Football Fanatics, who promptly looked into my situation, and I ended up getting credit for my sales; yay!

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23 comments on “Not Getting Paid By A CJ Affiliate

  • Hey Mitch,
    I’ve bought from NewEgg several times. They seem to have fair pricing and good service. I wonder if they dropped you because they don’t want to be forced to collect NY sales tax? I think I mentioned it before, but California is looking at passing the same kind of law that NY has. Bummer. I hope you get your money from the football company. ~ Steve

    Trade Show Guru´s last blog post..Gardening, zip-lines, tadpoles, and God

    • Steve, welcome back to the fold. Your site was down for awhile, so I’m glad you’re back.

      Oh yeah, I know that’s why they dropped me; wouldn’t make sense to approve me for such a short period of time any other way. But that’s okay; at this point, I’m ready to just go ahead and find someone new, which, of course, I did.

      • hi Mitch,
        When you say my site was “down for a while”, do you mean on just one visit or for a few days / weeks? I had problems a few weekends back when my host got attacked, but I wasn’t aware of any other outages. So do you remember about how long and when? Thanks! Steve, the trade show guru

        Trade Show Guru´s last blog post..Gardening, zip-lines, tadpoles, and God

      • It was down for a couple of days at least, because I tried to come by since I hadn’t heard from you in awhile. I don’t remember when it was, unfortunately.

  • It would be a good idea if affiliates were allowed to give feedback like ebay. Where you can rate and comment on whether companies are good or bad to deal with. That way it would cut down on the number of bad payers as no company wants a bad name, especially if they are relying on others to help them make a sale.

    • That’s a great idea, Khaled. Of course, with something like that, you’d hope to weed out the nutcases who hate everything. Definitely a Web 2.0 project, because you’d want to allow all kinds of feedback. I might have to think about doing that. lol

  • Boyz II Men says:

    That seems like a pretty lame excuse from CJ. While they’re not “responsible” for what their advertisers do, if they want people to continue using them, they should do some quality control on their advertisers. How can they not punish the football site for not paying out? Who would want to use CJ on their sites if you don’t know if you’re going to be paid or not?

    • I certainly agree with you on this one, Matt, and I hope CJ does take more action than what they’ve done to date. I did send another message, since every email they send says unless they hear from you in 72 hours they assume everything is good, which, of course, it’s not. I want to know if I drop these people and they eventually did come around if I lose out on my commission because I dropped them. Right now, that’s the only reason I haven’t dropped them.

  • I suppose that by naming names you’ve done all that a person who has been wronged can do. I hope that the lady did at least get the goods she paid for. It would have been so much worse if they ripped her off as well, especially as how you sent her those links and all.

    Sire´s last blog post..Getting The Most From Your Ad Space

    • She got the goods and is happy with them. I learned from another blog today that the guy who manages Football Fanatics has left, or is leaving, which could explain some of this, but if that’s the case then the company should have had a legit replacement ready to take it over.

  • Jason Rubacky says:

    Hey Mitch,

    I’m not sure what means you tried to contact us here at Football Fanatics… but I am here to always help to make sure your links are set up correctly and that you get paid.

    I am in this with you… I am here to help you become successful not rob anyone out of any money.

    Please contact me directly and I will be more than happy to double check your links, run a few test transactions and also make sure you get paid.

    Thanks!

  • Boyz II Men says:

    Nice. Well that’s some major save of face if Jason’s able to help you. Guess it’s good to voice your complaints. Definitely gets the ball rolling!

  • For everyone, Jason, who left a message above, reached out to me, took the information I had, verified it, and has given me the commission for the purchases. Now, that was a wonderful experience, and I’m glad that, through a serendipitous route, I was able to communicate with him and get it straightened out. And that’s a good thing because I really like the products they have.

    So, all is well with the world once more. 🙂

    • No, because the dollars didn’t go through until today, so they’ll count for April instead of March. Nice jump ahead for me. 😉

  • wow. A happy ending indeed. At least Jason from football fanatics has responded and give “credits” were credits is due.

    Nice one Mitch. 🙂

    • Thanks Anne. Jason definitely did step up to the plate, but I’m also glad that the opportunity to get my complaint across came up.

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