Posted by Mitch Mitchell on May 31, 2012
In the last few weeks the names Facebook and Google have come up a lot in conversations around the world. To many it’s for different reasons; to me, it’s for the same exact reason. Yes, it’s time for a minor rant.
People have been talking about Facebook for two things; going public and having their stock price not meet expectations, and of course for the privacy issue. For Google, it’s been their Penguin and Panda updates and a changing of SEO rules that have been standard for many years, rules they actually gave to us to follow.
However, what it boils down to in the end is our distrust for entities that have gotten too big, so big that they affect our lives even if we’re not a part of them. For instance, it’s my belief that every person in the U.S. is on either Google or Facebook, whether they know it or not. Either they have voluntarily “outed” themselves to establish a presence online or someone else has outed them. My grandmother never looked at a computer in her life, yet before I mentioned her when she got sick I could look up her name and find at least cursory information on her.
Why do we fear “too big” and should we? I tend to believe we should. After all, “too big” is what’s responsible for us being in the financial mess we’ve been in for the last 6 years, and trust me it’s been 6 years. The mega-banks were responsible for the housing crisis, and those same banks, along with many mega-international banks, were responsible for so many countries having their countries credit ratings drop and have some of those countries go into default.
In some countries Microsoft and Google are considered a monopoly. In this country, AT&T was broken up decades ago because they pretty much monopolized telecommunications, and they’re slowly working their way back into that same position. And have you wondered why so few cable companies control more than 95% of our cable access? Is there anyone in the country that actually has more than one cable choice in their area?
When companies get too big, they tell us it’s in our benefit because they can offer us services to make our lives easier. What we find in reality is that we pay more money for things and that they decide how to control our lives. Without Google being such a big deal, do you really think our traffic would have fallen do drastically over the past year? After all, there are other search engines; does a Google change in algorithms change how they work? And has anyone else noticed that at the same time the initial changes went through that Google reduced the amount they pay on your Adsense account per click?
There has never been a single company that’s grown big that’s benefited anyone. The auto industry needs to have multiple car makers so prices stay relatively low. We need multiple gas stations to help keep gas prices low. We need multiple mobile phone operators to help keep those prices low and offer choices when it comes to the services we want to avail ourselves of. We need multiple airlines so that they’ll compete for our business, even if the government is doing what it can to make air travel unpalatable.
Think about this; why don’t we trust our government, the people we elect to represent us? Because they’re too big, to the point where the majority of people that get elected have no idea what most of us go through because they haven’t been “us” in years, if ever. That goes for all branches of government, even some local town governments, which in my mind we don’t really need because it just means there are more levels of government to deal with and everyone passing the buck when we have specific issues we need addressed.
Unfortunately, I’d have to agree that we do have to worry about “too big”. I’d also have to say that there’s not much we can do about it either. Big government stinks, but look at what the Tea Party has done to it as a small group of politicians. Big cable stinks but look at all the services they can offer as opposed to the other companies that can offer some comparable channels, but nothing like what the big boys can. There aren’t a lot of options when it comes to operating systems for either computers or cellphones, and usually only the one option in a community for landlines.
Ah, but we do have some online options don’t we? There are other search engines, and if we stop catering to Google as much they’ll come around and start treating us fairly. You don’t have to use Facebook, as there are new networking opportunities coming up every day. You don’t have to use Twitter and based on figures an overwhelming number of people who sign up aren’t using it. If there’s the one place all of us really have options, it’s online. Sure, the big boys offer things we can’t get anywhere else as far as completeness goes, but there are multiple companies that offer at least pieces of things we want.
In other words, there are always choices online, and when we start thinking that one company has too much leeway over us we can choose someone else and help them grow. or create something yourself and become the player you were always meant to be.
Just stay humble; otherwise, we’ll have to think about leaving you as well.
Posted by Mitch Mitchell on Feb 11, 2012
I’m tired of seeing them; the sneaky messages that never tell you what you might be getting yourself into, the ones that promise the world. Yes, I’m talking about MLM schemes, and they’re all over the place. These things waste my time and yours as well. And you’re not going to make all that much money from it.
What caused my rant? What do I recommend? What’s my opinion on it all? You know I did a video about it, right? Take a look, then let me know your thoughts:
Posted by Mitch Mitchell on Jan 23, 2012
Yes, another video post for you, but of course I get to do a brief setup for it.
I was watching a video by Lynn Terry of Clicknewz.com on her video channel which she titled What Would You Say. She was asked a question as to what advice she’d give her past self about 10 years ago. I thought that was an intriguing question, and I liked how she answered it so much that I decided to address it myself, and thought it would be neat doing it by video.
In the video, I give one personal tip and one business tip, which actually ends up being more than one business tip and that’s the reason you should watch it. One other thing that’s new in the video is that I’m wearing a white shirt that I didn’t even know I had. I don’t have a lot of white shirts. I have one dress white shirt for emergencies, a white t-shirt with a picture of my grandfather on my dad’s side of the family, and a Syracuse University white shirt that I don’t even think they put out anymore (I actually have two of these t-shirts), as I haven’t seen anyone locally supporting the team wearing white. That’s what happens when your team is called The Orange. lol
It’s a relatively short video of around 6 minutes, and this time I recorded it without so much density so it uploaded much faster, which didn’t depress me at all. It looks fine on this side; I hope it looks fine where you are as well. Here we go!
Posted by Mitch Mitchell on Jan 15, 2012
I belong to a consultant’s group where monthly we have a presentation on something that most consultant’s probably need to know for their business.
A few months ago I was the presenter, and I gave a shortened presentation of the one I did back in 2010 on social media, which was a 5 hour presentation. I had to strip it down to 50 minutes, which wasn’t all that hard since I concentrated only on certain things for these folks, most of whom are older than me.
It’s that “older than me” part that makes it interesting because I always get the same question from the same guy: “Have you gotten any business from it?” When I say I have the next question is “what’s your ROI?”
That, for the uninitiated, stands for “return on investment”, and for many businesses it’s a critical question that has to be addressed. For instance, if you spent $25,000 on a print campaign that involved paying someone to create flyers, going to the printers, mailing everything out, and it resulted in an overall loss or a profit of less than $5,000, you’d probably have to say that your ROI was pretty bad.
When it comes to social media, evaluating ROI is much different. If you’re going to base everything on costs, they could end up being minimal or costly; it’s up to you. For instance, you could start a campaign of Twitter posts and if you do it yourself there is no cost, assuming you’ve already got everything else in place if you’re sending traffic somewhere. The same goes for Facebook, LinkedIn, Google+, or anywhere else, even if you own a brick and mortar business.
Or is it cost free? See, with social media, even if you do it all yourself there’s an inherent cost; it’s just how you decide to evaluate it. The cost is in time and what your time is worth.
Let’s look at this in two ways. One, do you count the time if it’s outside of 40 hours, which is the American standard for working hours? Some might, since many of us (yeah, even me) work more than 40 hours if we own our own businesses. Some might not if they stick with traditional times and consider anything else as free time.
For someone like me, based on which business I’m doing at the time, I get paid anywhere between $50 and $250 an hour; yeah, I’m like that. Anyway, this means that if I’m putting in a 10-hour day and 2 hours of that happens to be writing my blog posts, which you might not think about like this but at least 4 of them I consider as business related in some fashion, then it’s costing anywhere from $12.50 to $62.50 each time I write a blog post (I average 10 to 15 minutes per post most of the time). If we look at one of my business blogs, where I try to write a post every 3 days, that averages out to around 120 posts a year, and if I use the lower figure it means it costs me about $1,500 a year of an investment towards writing that blog; that’s not counting responding to comments (I don’t have a lot yet so y’all need to go check it out).
Since posting a link to these social media platforms takes almost no time whatsoever, this pretty much means that I need to generate at least $1,500 a year from that business to break even. Of course I just started that blog in August, but already I’ve made that much, though it wasn’t from blogging, but it doesn’t matter. The thing is that as a marketing campaign, one isn’t always sure where they’re getting their business from, but even if it was related to the blog I could still say that, based on time, I’ve about tripled my initial investment.
Here comes the next stage though. What if you want to pay someone else to handle certain social media aspects of your business? For instance, say you hired someone like me to write your blog posts for you. I’m not saying this is necessarily my fee, but say it costs you $400 a month for a certain number of blog posts, and those posts automatically go out to Twitter, LinkedIn and Facebook (although I know Facebook just shut down one program and I’m not sure if there are others still working right now)? The approximate cost to your business is $4,800 a year; do you have the kind of business to overcome that amount of outlay? Is there the possibility that your business will generate that kind of money online, or will it come from offline sources?
That’s just it; you don’t know. Do you consider it offline if someone found you on Google and called you up, as opposed to contacting you via email? I don’t, and we all know that more content on one’s site helps them gain more prominence on the search engines. If you’re someone like a Marcus Sheridan, whose business is swimming pools, how many sales would he have to make because someone called him because they found him on Google to have made back all of his money if he paid someone to write his posts (which he doesn’t)? For that matter what’s his ROI now from blogging and obtaining business? I’m thinking it’s probably pretty good.
Every person has to evaluate for themselves whether they think they’re getting out of social media what they’re putting into it. However, you can’t make an evaluation if you don’t try. So, what are you waiting for?
Posted by Mitch Mitchell on Jan 2, 2012
Back in September 2009 I wrote a post titled Be Sure You Know Your Audience Before You State Your Case. In that post, I talked about a guy that some people know quite well who went on kind of a wrong turn when commenting on something he should have known better about, then decided to write about it on his blog, seemingly with the thought that his readers would immediately take his side. Of course it didn’t happen because he’d forgotten an old adage; make yourself look like you’re superior to others in some fashion and they won’t like it.
Round two comes with this brilliant post by a guy named Adam Justice on his eponymous named blog (kind of ironic based on the post) titled Viral Virus: Ocean Marketing Is Sunk. This is the tale of not one, but two people who seemed to have it all going on, ready to break through to big riches, only to sabotage themselves and their businesses because they had an inflated sense of self and deflated sense of fairness and common sense to others.
I hope you go read the article, but I’ll give you the quick down and dirty. On the first a guy wrote the company about something he didn’t receive to ask if when it would show up and the owner of the company went off on him in an email, basically telling him he was nothing and that he was too important and knew too many other important people for this guy to be bothering him. The guy goes to a tech reporter who does a follow up, the guy responds in kind and believes he’s in the right on how he responded, and all heck breaks loose, the company tumbles, and instead of acts of contrition he continues inserting foot in mouth.
On the second, a woman happens across a website that she realizes has been stealing her content, recipes. She contacts the woman to point it out, and says that she’s not upset but believes a donation to a college program would be a nice thing to do. The woman instead chews her out for bad writing, says everything on the internet is open for everyone to take as theirs, and says the woman should pay her for editing the content and making her recipes look better. Of course that gets out, journalists and the like go after her, and her business folds within 2 weeks. Even with that she takes to the web and issues a condescending apology, opening herself up to more derision as well.
Both of these instances prove that sometimes people get a false sense of how important they are. Just because you’ve finally made it, or are on the verge of making it, doesn’t mean you get the right to treat others badly, especially in today’s world of social media, where anything can go viral in an instant if the right person puts the word out. The first guy actually knew he was in trouble when he wrote to the tech writer and asked him to stop the flood, which of course was impossible once the word got out.
I’m a small guy when it comes to business and social media, yet last April I got my bit of mess on when I had a major league affiliate complaint against Finish Line, who basically decided not to pay me a commission then closed my account for low sales on the same day. I posted the email here, the guy threatened me, I dared him to do something about it, and got it to Twitter where it not only got retweeted often, but a different representative of Finish Line contacted me. Of course it never got resolved because I’m not a big enough guy to warrant any courtesy, but if I’d touched a real nerve with more people who knows right? I thought about taking it to the media but decided it wasn’t worth it; maybe I was wrong, but that one’s on me.
Here’s the thing. All of us have the right to rant. We also have the right to have a bad customer service experience, even if someone else is the customer. What we don’t get to do is put someone else down while building ourselves up, especially when we’re in the wrong. That these two people couldn’t see that they were wrong smacks of elitism, and sends the wrong message about perception, which I wrote about last week. I write often that I want to be big, but not so I can try to bully others when I’m wrong, or potentially wrong. That’s the wrong reason to want anything; doesn’t anyone remember the lessons of Lord of the Rings?
If you want to ruin your career and any chance of making real money in life, learn the wrong lessons from people like this. I hope you learn the right lesson and condemn folks like this instead.