Posted by Mitch Mitchell on Oct 5, 2010
I am a Palm pilot fanatic; always have been and still am. The problem is that they’ve stopped making them. The new smartphones lack many of the features that the Palm had, and thus I haven’t purchased one because, for me, it’s kind of a waste of time.
I decided to go a different route. Because my wife is an eBay fan, I decided to go to eBay to see if I could get a deal on a used one. There are actually a few people who are selling new ones, but the prices are outrageous and thus I haven’t gone that route yet. I found one at a fairly reasonable price and put a bid in on it. Eventually I won that bid, and within a week I had my “new” Palm.
Five days later is when the trouble first began. The screen gave out. It still lit up, but it looked like it was broken, and you couldn’t see any of the data. I felt cheated. I contacted eBay and they connected me with the guy I bought it from, who said I could send it back and he’d fix it.
I did that, and though it took 5 weeks, I finally got it back and I thought all was right with the world. That is, until two weeks later, when I noticed that the sound had gone and that I’d missed a meeting because the alarm didn’t go off. I had the guy’s address and phone number, called, and he said I could send it back and he’d fix it.
At this point that was 2 1/2 months ago. For about six weeks he ignored my emails and phone numbers. I finally sent one from my business address saying if I didn’t hear from him I was going to escalate it. I finally heard from him, and he said that he couldn’t get it fixed and that it would cost me $75 to repair it. I said no, but I was also incredulous; you sold me a used Palm, you have other used Palms, and you’re not going to just send me one of those other ones? If I’d paid the extra money it would have come to more than what I would have paid for an original; that wasn’t happening.
I asked him to send it back and said I’d see what I could do on my own. That was two weeks ago; suddenly he’s not responding to any of my emails or phone calls again. What the hey? It’s only costing him postage to send it back, and I’m getting no satisfaction.
And get this; because the original transaction took place more than a couple months ago, it seems I can’t complain about it on eBay either. So, the only place I can complain about it is here. Now, I’m not going to “out” the guy here, because unlike a company I’m not sure that’s quite fair. What I will say is that I can’t ever see me buying another used product off eBay, and truthfully buying something used isn’t really in my makeup to begin with, mainly for things like this.
Unless you know the person and trust them I say “buyer beware”. Man, I’m irked!